Frequently Asked Questions
Details that help your flowers shine
Ordering
How do I place an order?
You can easily place an order through our website. Simply choose your favoritebouquet, select a size, add it to your cart, and follow the checkout steps to enterdelivery details and payment information.
Can I Schedule A Delivery Date?
Yes. Choose your preferred delivery date at checkout on eligible items.
Can I Add A Gift Note?
Yes. Add your message during checkout and we will print it on a notecard.
Can I customize my bouquet?
Yes! You can leave a note at checkout or contact us directly — we’ll be happy toadjust colors, size, or flower types.
Can I Add A Vase?
Yes. Select a vase on the product page if available or add one from our add-onscollection.
Delivery
Do You Offer Same-Day Delivery?
Yes! We offer same-day delivery in Boca Raton and nearby areas for orders placedbefore 2 PM (EST). Orders received after that time will be delivered the nextbusiness day.
What If The Recipient Is Not Home?
Drivers follow safe-drop instructions when possible or reattempt delivery if needed.
What If There Is A Problem With My Order?
Contact juliadfl11@gmail.com or 7869754011 within 24 hours of delivery with a photo and order number. We will resolve it promptly.
Can I Change My Delivery Date Or Time?
Contact us juliadfl11@gmail.com or 7869754011 before your cut-off window and we will do our best to accommodate.
Care
How Long Will Flowers Last?
Our fresh arrangements typically last between 5–7 days with proper care, depending on the flower type and environment.
How can I take care of my flowers?
Keep them in a cool place, replace the water daily, and trim the stems every 2–3days. Avoid direct sunlight and drafts for the longest-lasting blooms.
How do I take care of preserved flowers?
Preserved flowers are real blooms that have been naturally treated to maintain their beauty for months or even years. Keep them away from direct sunlight, humidity, and water. Do not spray perfume or cleaning products near them. Simply dust them gently with a soft brush or cool air from a hairdryer to keep them fresh-looking.
Preserved Flowers
When did preserved flowers become popular?
Preserved flowers started gaining popularity in the early 2000s, as people began seeking long-lasting alternatives to fresh flowers that could keep their natural beauty for months or even years without watering.
Why are preserved flowers so popular?
Preserved flowers are loved because they offer the beauty and elegance of freshblooms but require minimal care. They make perfect gifts or home décor that lasts, and their unique textures and colors often look more luxurious and sophisticated than regular flowers.
How do I take care of preserved flowers?
Preserved flowers are real blooms that have been naturally treated to maintain theirbeauty for months or even years.Keep them away from direct sunlight, humidity, and water. Do not spray perfume orcleaning products near them.Simply dust them gently with a soft brush or cool air from a hairdryer to keep themfresh-looking.
Events and Custom Designs
Do you provide flowers for weddings or events?
Yes! We specialize in bespoke floral designs for weddings, yachts, private jets,corporate events, VIP services, hotels, and resorts — locally and worldwide. Please contact us fleurflowerusa@gmail.com or 7869754011 to discuss your vision.
Customer Support
How can I reach customer support?
You can email us at juliadfl11@gmail.com or call us at 7869754011. You can also fill
out the contact form on our website, and we’ll get back to you as soon as possible.
What is your location and hours of operation?
We are located at 14390 Biscayne Blvd, North Miami, FL 33181.
Our hours of operation are Sunday through Saturday, from 10:00 a.m. to 8:00 p.m.
Please note that hours may vary on holidays.
Payments
What payment methods do you accept?
We accept major credit and debit cards, Apple Pay, PayPal, and other secure onlinepayment options available at checkout.
Is my payment information secure?
Yes. All transactions are processed through encrypted payment gateways to ensureyour data is completely safe and protected.
Let Us Help Make Your Moments Special
Phone: (786) 975-4011
Email us: juliadfl11@gmail.com
Store address: 14390 Biscayne Blvd, North Miami, FL 33181
Hours: Sun–Sat 10 AM – 8 PM